Reservations Agent

We are seeking a professional and customer‑focused Reservations Agent to join our team in Jeddah, Saudi Arabia.

• Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness.
• Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests.
• Utilize up‑selling techniques to maximize room revenue and promote hotel services.
• Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy.
• Follow up on guest requests and inquiries within 24 hours of receipt.
• Assist with group bookings and manage allotments as directed by management.
• Collaborate with other departments to ensure smooth guest experiences from reservation to check‑out.
• Monitor and update hotel availability to optimize occupancy rates.
• Prepare daily reports on reservations, cancellations, and modifications.
• Maintain knowledge of local attractions and events to assist guests with inquiries.
• Adhere to hotel policies and procedures, ensuring compliance with industry standards.
• Participate in regular training sessions to stay updated on new offerings and reservation techniques.

• Vocational Certificate in Hotel Management, Business Administration, or Bachelor's degree in Hotel Administration, Business Administration, or equivalent.
• Minimum of 1 year of experience in a similar role, or 6 months of experience in reservations or front office operations.
• Proficiency in Microsoft Office suite and property management systems (e.g., OPERA).
• Excellent communication skills in English, both written and verbal.
• Strong customer service orientation with the ability to interact professionally with guests, employees, and third parties.
• Detail‑oriented with a high level of accuracy in data entry and information management.
• Ability to multi‑task and work efficiently in a fast‑paced environment.
• Flexible schedule, including availability to work evenings, weekends, and holidays as required.
• Knowledge of hospitality industry standards and best practices.
• Demonstrated sales skills and ability to up‑sell hotel services.
• Ability to remain calm and professional under pressure.
• Cultural sensitivity and adaptability to work in a diverse environment.