Hostess - KSA National

Job Description

The Hostess is responsible for welcoming guests, managing reservations, and ensuring a smooth flow of service within the outlet. This role plays a key part in creating a positive first impression and delivering a warm, professional, and organized guest experience.

Key Responsibilities:

• Greet guests warmly upon arrival and escort them to their tables
• Manage reservations, waitlists, and table assignments efficiently
• Maintain an organized seating plan to optimize table turnover and guest satisfaction
• Answer phone calls, respond to inquiries, and handle bookings accurately
• Communicate effectively with service staff to ensure smooth operations
• Monitor dining area activity and adjust seating arrangements as needed
• Ensure the entrance and reception area are clean, tidy, and presentable at all times
• Provide guests with menus and basic information about the outlet
• Handle guest concerns or complaints professionally and elevate when necessary
• Maintain a friendly and professional demeanor at all times

• Previous experience in a similar role or customer‑facing position preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to remain calm and professional in a busy environment
• Customer‑focused with a positive attitude
• Professional appearance and grooming standards
• Basic computer or reservation system knowledge is an advantage
• Flexibility to work shifts, including weekends and holidays