Reservations Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Manager
, you’re not just managing the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you'll do during a typical day:

• Oversee daily reservations operations:
  Manage all aspects of the reservations process, including room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage
• Maximize occupancy and revenue:
  Review and adjust rate strategies, occupancy levels, and promotional efforts to optimize room sales and achieve revenue targets
• Collaborate with sales and events:
  Work with Sales and Events teams to ensure group bookings, corporate rates, and special events are effectively managed to maximize revenue
• Manage third-party channels:
  Negotiate rates, manage relationships, and ensure proper implementation of reservation procedures with third-party booking sites and agents to maximize conversion
• Generate reports and forecasts:
  Prepare and review key performance reports such as occupancy, revenue, and forecasting data to support strategic planning and departmental decision-making
• Inspire and develop the team:
  Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality
. Acting with Integrity and always doing the right thing. Inspiring others through Leadership
. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now
, bringing urgency and discipline to every moment, knowing it can make a lasting impact.