Hospitality Server & Guest Experience Lead

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

"

Toensure that the guests are offered the highest level of personalized service atall times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness ofhotel activities and a proper handover of the pending points for next shift’sfollow up and action is crucial.

Toprovide a courteous, professional, efficient and flexible service at all times,to perform opening and closing procedures established for the Place of Work as assigned, to monitor operating supplies and reduce spoilage and wastage, tohandle cash and credit card payments. To have a thorough understanding and knowledge of all Food and Beverage related services and products and, to havethe ability to recommend Food & Beverage combinations, to upsell andcross-sell.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities that are assigned.

Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our restaurant concepts to life by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations.

Good customer service, communications and interpersonal skills are a must.

The Standard, Mexico City | Mexico City , DIF , MX

Our family is always growing. Want to be in the know?