Guest Services Associate - Front Desk Agent

Essential Duties and Responsibilities
* follows the personal hygiene, freshness, well-groomed and always maintain cleanliness specially using deodorant and mouthwash at the beginning and during the duty.
* Acts promptly and professionally on guest needs.
* Acts as a receptionist as well as cashier.
* Displays good teamwork towards their colleagues.
* Ensures the privacy of our guests.
* Maintains an excellent reputation in the eyes of the guests and the staff.
* Maintains the Maximum Operating Standards and the Rosewood Standards.

Standard Responsibilities
* Presents himself well dressed, well-groomed with perfect personal hygiene and with a smile.
* Checks the Pass On, the daily Calling at the beginning of the duty
* Addresses the guests by name.
* Greeting and welcoming every guest.
* Checks all reservations and arrivals of the day.
* Prepares the key booklets and registration forms for the arrival of the guest.
* Coordinates with Housekeeping and Butler regarding the blocking of rooms according to the preferences of the guest.
* Ensures that butlers are aware of arrival time to meet for in room check in.
* Attends to all check ins / and check outs at the reception in a professional manner following the LQA/Forbes Audit.
* Is responsible for the enforcement of formalities and establishes proper identity of each guest
* Ensures entering of all guest data in the Ministry of Interior computer on arrival and departure.
* Applies corporate rate to guests who are entitled to such facility.
* Applies hotel policy regarding walk-in guests and late charges.
* Ascertains reconfirmation of the departure dates.
* Passes the guest feedback to the Assistant Front Office Manager or FOM.
* Listens to guest wishes and acts promptly.
* Responsible for clarifying the method of payment upon check-in.
* Takes reservations whenever the Reservation department is busy or not available.
* Hands-over his shift properly.
* Is fully responsible for the cashier float entrusted to him and ensures that correct balance of amount in cashier is always maintained.
* Ensures correct back up for all cashier postings and is responsible for conducting a proper cashier balancing at the end of his shift.
* Carries out duties that may from time to time be assigned to him by the Front Office Manager or the FDM and AFOM.
* Cooperates with all Rooms Department sections to guarantee a memorable and flawless stay of a guest.
* Responsible to finish the shift checklist on time.
* Conducts all postings according to the set SOPs.