RWJED - Guest Services Associate - Front Desk Agent
Job in
Jeddah, Saudi Arabia
Listed on 2026-10-07
Listing for:
Rosewood Hotel Group
Full Time
position Listed on 2026-10-07
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services, Front Desk/Receptionist, Hospitality & Tourism
Job Description & How to Apply Below
- follows the personal hygiene, freshness, well-groomed and always maintain cleanliness specially using deodorant and mouthwash at the beginning and during the duty.
- Acts promptly and professionally on guest needs.
- Acts as a receptionist as well as cashier.
- Displays good teamwork towards their colleagues.
- Ensures the privacy of our guests.
- Maintains an excellent reputation in the eyes of the guests and the staff.
- Maintains the Maximum Operating Standards and the Rosewood Standards.
- Presents himself well dressed, well-groomed with perfect personal hygiene and with a smile.
- Checks the Pass On, the daily Calling at the beginning of the duty
- Addresses the guests by name.
- Greeting and welcoming every guest.
- Checks all reservations and arrivals of the day.
- Prepares the key booklets and registration forms for the arrival of the guest.
- Coordinates with Housekeeping and Butler regarding the blocking of rooms according to the preferences of the guest.
- Ensures that butlers are aware of arrival time to meet for in room check in.
- Attends to all check ins / and check outs at the reception in a professional manner following the LQA/Forbes Audit.
- Is responsible for the enforcement of formalities and establishes proper identity of each guest.
- Ensures entering of all guest data in the Ministry of Interior computer on arrival and departure.
- Applies corporate rate to guests who are entitled to such facility.
- Applies hotel policy regarding walk-in guests and late charges.
- Ascertains reconfirmation of the departure dates.
- Passes the guest feedback to the Assistant Front Office Manager or FOM.
- Listens to guest wishes and acts promptly.
- Responsible for clarifying the method of payment upon check-in.
- Takes reservations whenever the Reservation department is busy or not available.
- Hands-over his shift properly.
- Is fully responsible for the cashier float entrusted to him and ensures that correct balance of amount in cashier is always maintained.
- Ensures correct back up for all cashier postings and is responsible for conducting a proper cashier balancing at the end of his shift.
- Carries out duties that may from time to time be assigned to him by the Front Office Manager or the FDM and AFOM.
- Cooperates with all Rooms Department sections to guarantee a memorable and flawless stay of a guest.
- Responsible to finish the shift checklist on time.
- Conducts all postings according to the set SOPs.
Position Requirements
10+ Years
work experience
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