Field Supervisor – Merchandising Operations

The Field Supervisor is responsible for managing, training, and supervising field merchandisers who conduct daily in-store product checks across assigned outlets. This role ensures that all field activities are executed accurately, on time, and in line with client requirements. The Field Supervisor plays a critical role in hiring merchandisers, onboarding them onto projects, monitoring field performance, maintaining schedules, and ensuring high data accuracy and quality.

Key Responsibilities

Team Management & Supervision

• Recruit, hire, and onboard field merchandisers as per project and operational needs
• Supervise merchandisers conducting daily store visits and field checks
• Accompany merchandisers in the field during onboarding and when required to ensure proper execution
• Act as the main point of contact for merchandisers for daily operational issues

Training & Project Onboarding

• Train merchandisers on each new client project, including objectives, store visit procedures, KPIs, and data collection requirements
• Ensure merchandisers fully understand product categories, brand guidelines, and reporting tools
• Conduct refresher training and corrective coaching when performance or data quality issues arise

Field Execution & Quality Control

• Monitor field execution to ensure tasks are completed correctly and according to project guidelines
• Perform spot checks and audits in stores to validate merchandiser work
• Ensure compliance with visit schedules, store coverage, and reporting timelines

Scheduling & Coordination

• Create, manage, and maintain daily, weekly, and monthly merchandiser schedules
• Ensure optimal route planning and workload distribution
• Handle absences, replacements, and last-minute schedule changes efficiently

Data Accuracy & Reporting

• Review and validate data submitted by merchandisers for accuracy, completeness, and consistency
• Identify errors, inconsistencies, or suspicious data and take corrective action
• Coordinate with internal teams to resolve data issues before client submission

Client & Internal Coordination

• Ensure field execution meets client expectations and contractual requirements
• Communicate operational updates, challenges, and risks to management
• Support project launches and scale-ups by mobilizing and training field teams quickly

Skills

Required Skills & Qualifications

• Proven experience in field supervision, merchandising, retail audits, or field operations
• Strong leadership and people-management skills
• Excellent organizational and scheduling abilities
• High attention to detail with a strong focus on data accuracy
• Ability to work under pressure and manage multiple projects simultaneously
• Good communication skills (Arabic required; English preferred)
• Comfortable working in the field and traveling between stores
• Proficient in using mobile data collection tools, Excel, and basic reporting systems

Preferred Qualifications

• Experience working with FMCG, retail audits, or market research projects
• Prior experience managing large field teams
• Knowledge of Saudi retail landscape and store formats