Operations Manager

Company:
Logistic Gateway

Important – Please Read Carefully Before Applying

This role is not a coordination or support position.

By applying, you confirm your understanding that this role is KPI-driven, P&L-accountable, and results-oriented.

The Operations Manager is responsible for leading and scaling our ride-hailing platform within the Logistic Gateway ecosystem, with full accountability for:

• Daily operations
• Rider (B2C) and corporate (B2B) growth
• Driver supply, performance, and retention
• Service quality, compliance, and scalability

This role carries direct responsibility for operational results and financial performance.

The Operations Manager will be accountable for:

• Full ownership of daily ride-hailing operations across cities (drivers, fleet, field ops, support).
• Managing supply & demand balance
  , driver availability, acceptance rate, and peak‑hour performance.
• Contributing to the expansion strategy into new cities or service verticals.
• Direct responsibility for operational profitability (unit economics), including:
• Contribution margin
• Driving B2C growth (active riders, trips per rider, retention) through operational excellence.
• Owning B2B / corporate rides operations
  , including SLAs, pricing models, service quality, and profitability.
• Working closely with product and tech teams on:
• Dynamic pricing
• Matching efficiency
• Defining, tracking, and improving core KPIs
  , such as:
• Completed trips
• ETA / pickup time
• Revenue and margin per city
• Ensuring compliance with Saudi transport regulations and operational policies.
• Preparing weekly and monthly performance reports with clear insights and action plans.

Applications not meeting the below will not be considered:

• 7+ years of hands‑on operations management experience in:
• Ride‑hailing / Taxi platforms
• Delivery or marketplace‑based businesses
• Proven experience owning KPIs and operational performance
  , not only execution.
• Demonstrated responsibility for profitability, unit economics, or P&L components
  .
• Strong understanding of driver lifecycle management (onboarding, incentives, retention).
• Data‑driven mindset with strong reporting and analytical skills.
• Experience operating in fast‑paced, high‑pressure environments
  .
• Fluent in English & Arabic.

• Not a marketing‑only role
• Not a sales‑only role
• Not an administrative or junior position
• Not a role without financial accountability