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Head of Customer Experience & Complaints

Job in Jeddah, Saudi Arabia
Listing for: Petromin Corporation
Full Time position
Listed on 2026-02-20
Job specializations:
  • Management
  • Customer Service/HelpDesk
Job Description & How to Apply Below
A leading automotive company in Saudi Arabia seeks a Complaint & Customer Experience (CX) Manager to lead complaint management and enhance the customer journey. This role involves strategic thinking, leveraging complaint insights for CX enhancement, and managing a team to elevate customer satisfaction. Candidates should possess strong leadership, analytical thinking, along with proficiency in English and Arabic. Experience in customer experience management is essential, preferably in KSA or the automotive sector.
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