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Customer Success Mgr./ CSM Client Relationship Manager

Head of Customer Experience & Complaints

Job in Jeddah, Saudi Arabia
Listing for: Petromin Corporation
Full Time position
Listed on 2026-02-20
Job specializations:
  • Management
    Client Relationship Manager
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 150000 - 200000 SAR Yearly SAR 150000.00 200000.00 YEAR
Job Description & How to Apply Below
A leading automotive company in Saudi Arabia seeks a Complaint & Customer Experience (CX) Manager to lead complaint management and enhance the customer journey. This role involves strategic thinking, leveraging complaint insights for CX enhancement, and managing a team to elevate customer satisfaction. Candidates should possess strong leadership, analytical thinking, along with proficiency in English and Arabic. Experience in customer experience management is essential, preferably in KSA or the automotive sector.
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