General Manager

Job Description

The Cluster General Manager is responsible for the strategic direction and overall performance of the hotels under his/her control. The Cluster General Manager oversees and directs the operations, service, logistics, financial performance, sales and marketing, and revenue management activities of the Bonvoy and Autograph Collection hotels to ensure excellence. This role provides sound commercial and service leadership to ensure a coordinated effort between different teams that ensures guests receive exceptional levels of personalised service at all times.

• Customer Related
  • Level of guest satisfaction as measured by online Customer Survey ranking
  • STR objective
• People Related
  • Through the relevant teams, ensure employees receive the development and training required to maintain service levels and guest experience among the highest in the country
  • Through the relevant structures, ensure succession planning and a trained replacement for each key position in the organization
  • Ensure local employee empowerment targets are achieved
  • Maintain employee turnover within tolerance
• Process Related
  • Achievement of quality improvements as agreed by the Executive Committee
  • Ensure hotel policy and procedure in all departments are adhered to
  • Project completion rate
• Finance Related
  • EBITDA objective
  • Revenue growth objective
  • Organic business growth objective
  • Capital expenditure to budget

Gross salary including housing, transport, mobile phone: SAR 40,000 – 45,000 per month.

This company is an equal opportunity employer.