Operations Team Lead, Inbound

Job :  | Afaq - Warehouse Branch

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You will be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands‑on role, which will give you experience in using the tools and systems that make our operations successful.

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
• Support and train employees to deliver great service and supervise them in their daily tasks
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
• Work with other departments to find solutions to address common issues or support needs in areas of key performance
• Use data analysis to identify ways to optimise safety, quality and productivity

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience with written and verbal communication and presentation
• Experience running metrics reports, analyzing data to identify problems and using data analysis to generate and explain metrics
• Experience with Microsoft Office suite, particularly Excel, Outlook, and Word

• 1+ years of Amazon Amnesty Floor Monitoring experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience in technical support work, engineering, or an operations environment
• Upper intermediate proficiency in English

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.