Operations Team Lead, Inbound

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. As an Operations Lead Supervisor, you will be the first point of contact for team members during their shift and will help them follow the processes your managers have put in place. This is a hands on role that gives you experience with the tools and systems that make our operations successful.

• Measure and monitor workflows.
• Track onsite performance and provide important shift information to frontline management to ensure operational excellence across shifts.
• Support and train employees to deliver great service and supervise them in their daily tasks.
• Support the Shift Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement.
• Work with other departments to find solutions to address common issues or support needs in key performance areas.
• Use data analysis to identify ways to optimize safety, quality and productivity.

• Work a flexible, shift based schedule, including weekends, nights, and/or holidays.
• Experience in English language communication skills, both written and verbal.
• Experience in problem solving and data analytics.
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.

• 1+ year of Amazon Amnesty Floor Monitoring experience.
• 3+ years of stakeholder management experience.
• Experience in operations management.
• Upper intermediate proficiency in English.