Service Manager

I'm currently partnering with a global leader in intralogistics and warehouse automation solutions to hire an experienced Service Manager
. This organization is recognized for delivering innovative storage, material handling, warehouse automation, and supply chain solutions to customers across a wide range of industries worldwide. With a strong global presence and decades of industry expertise, the company is committed to driving operational excellence, customer satisfaction, and continuous innovation. If you're a customer-focused leader with a passion for service operations, team development, and business growth, this is an excellent opportunity to join a market-leading organization and make a significant impact.

• Provide the leadership in driving and growing the Customer Services business sales and profitability.
• Identify talents and provide coaching, mentorship and development to the team constantly
• Oversee the overall sales and profitability of the Customer Service (CS) business in the country with strong financial acumen.
• Meet or exceed monthly and annual Sales and EBT budgets through effective service sales strategies and execution.
• Take proactive ownership of all customer service enquiries and orders to maximize revenue opportunities.
• Work closely with the SE&MEA CS Business Unit to drive growth and operational efficiency across the region.
• Implement sales and operational initiatives from Global and Regional CS teams to enhance service performance.
• Maintain a high contract/SLA retention rate by delivering exceptional service quality.
• Utilize technical expertise and leadership skills to coach, train, and motivate the service team for optimal performance.
• Build trust and long-term relationships through active and regular customer engagement.
• Oversee all customer interactions across Business Units (BUs) and service lines for seamless operations.
• Ensure full adoption and utilization of global platforms (CMMS, RPT, Salesforce, SharePoint, GPR, etc.).
• Act as the single point of contact (SPOC) for escalation management, working with SSI and customer organizations.
• Enhance the field service team's technical expertise and soft skills, including customer service and communication.
• Achieve high utilization rates for the field service team to maximize efficiency and productivity.
• Champion a strong Health, Safety, and Environment (HSE) culture while ensuring compliance with all safety metrics.

• Highly motivated and customer-centric individual that drives on the service business success.
• Strong knowledge of customer service principles, budget management, and service industry standards.
• Customer service skills to listen to the concerns and feedbacks from customers and be able to address their needs.
• Possess good leadership, strong communication and interpersonal skills to work with both internal and external customers from every levels.
• Good overview of the various service KPIs in the customer service setting.

• Diploma/Degree in Engineering. Minimum 5 years of experience in a manager capacity