Manager - PMO

Job Description

o lead the completion of a program, project, event by coordinating and managing all the activities of an entire team. Also, to develop a plan of actions to accomplish specific initiatives and projects by working across departments to ensure the compliance, prompt actions & punctuality of needed actions to result in a successful implementation of projects across Bupa Arabia (Operations) including regulatory / risk items.

Also, to boost Bupa Arabia's relation with the regulators (SAMA & CHI).

• Manage project portfolios and ensure alignment with organizational priorities.
• Provide project management guidance and support to project managers and teams throughout the project lifecycle.
• Establish and maintain project management standards, methodologies, and best practices to ensure consistency and quality across projects.
• Oversee IT and APP Operational Projects, ensuring effective governance, reporting, and delivery.
• Oversee Non-IT Operational Projects, ensuring effective governance, reporting, and delivery.
• Manage operational risks and internal audit agendas until closure.
• Lead, mentor, and develop project managers and team members to enhance their skills and performance.
• Foster a collaborative and high-performance team environment

• Conduct assessments to evaluate compliance with Operational requirements and identify areas for improvement including regulatory items.
• Conduct risk assessments and develop risk mitigation strategies to minimize compliance risks and ensure adherence to Operational guidelines.
• Conduct project reviews and lessons learned sessions to identify areas for improvement and promote continuous learning and development

• Design and implement a new stakeholder engagement strategy which identifies the needs of key groups and the sponsor as he/she plays a vital role in ensuring those business needs are met.
• Select the best methodology in order to effectively communicate, collaborate, and interact with key people who have positive or negative influence, and may impact the success of the project.
• Monitoring and reporting on compliance metrics and key performance indicators to senior management and Operational bodies as required.
• Developing and implementing policies, procedures, and guidelines to ensure compliance with applicable regulations, laws, and standards.
• Monitoring and interpreting Operational changes and requirements in the healthcare industry.
• Oversee Operational projects including regulatory / risk items..
• Understand and optimize the customer journey (NPS).

• Collaborating with internal departments, such as legal, compliance, quality assurance, and operations, to assess and address Operational compliance issues.
• Providing guidance and training to employees on Operational requirements, ensuring understanding and adherence to compliance standards.
• Managing the process of responding to Operational inquiries; including gathering necessary information, preparing documentation, and coordinating responses

• Quickly assess and prioritize tasks assigned by management, ensuring timely and efficient completion.
• Collaborate with various departments to gather necessary information and resources to address ad-hoc tasks effective.
• Keep management informed of the progress and status of ad-hoc tasks, ensuring transparency and accountability.
• Lead, mentor, and develop project managers and team members to enhance their skills and performance.

• Working experience in Microsoft Office, PowerPoint, Excel, Word, Outlook, Teams & Visio.
• Intermediate to advanced skill in using Power BI, SAS and Congos.
• Strong verbal & written communications Skills (English & Arabic).
• Ability to build, develop and maintain positive internal & external relationships.
• Excellent negotiation skills and ability to take initiatives.
• Manage deadlines and push the team to ensure timeliness.
• Leadership qualities, such as motivation techniques and conflict-management
• Developing employee skills and performance through coaching
• Experienced & familiar with corporate, Operational & compliance work environments