Cluster Marketing and E-Commerce Manager

Job Description - Cluster Marketing and E-Commerce Manager (HOT0

CAG2)

Job Description

Cluster Marketing and E-Commerce Manager (HOT0

CAG2)

Double Tree by Hilton Makkah Aziziyah King Khalid Street, Al Aziziyah District, Al Jamiah, Makkah, Kingdom of Saudi Arabia Makkah 24242

As Cluster Marketing and E-Commerce Manager, you will be responsible for the results of the marketing plan and activities used by the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs. Additionally, you will be responsible for driving online revenue and ensuring the hotel’s digital presence is optimized to attract and convert potential guests.

This role involves managing the hotel’s website, online distribution channels, digital marketing campaigns and overall online customer experience. Specifically, you will perform the following tasks to the highest standards:

· Achieve agreed performance goals and marketing objectives of role set out by the Line Manager

· Manage execution of marketing projects in line with resources and budget objectives

· Be the marketing representative in the cluster during commercial focus meetings, and proactively identify revenue-driving opportunities with other key stakeholders

· Conduct continuous analysis of competitive environment and consumer trends, and use findings to continuously evaluate and drive commercial success

· Ensure full brand compliance across all marketing initiatives at cluster level

· Lead effective content management across all available channels, including hotel website, OTAs, social media, mobile marketing and partnership programs

· Conduct regular cluster marketing audits to meet Centre of Excellence audit requirements

· Participate in all internal and external marketing meetings and attend relevant industry events, training workshops and trade-shows

· Actively support Line Manager on all in-house merchandising activity and ensure all merchandising opportunities are identified and maximised and communicated across organisation

· Respond quickly and efficiently to all internal and external requests

· Understand and champion Hilton's core values

· Create an effective marketing team on property, fostering a productive team culture and encouraging career growth

· Encourage and motivate individuals to achieve key company and personal objectives and targets

· Put in place a dedicated career path for each team member, with the creation of a Personal Development Plan highlighting key development milestones and timelines

· Conduct regular performance reviews, ensuring adequate feedback is given and used proactively for further development

· Highlight and encourage team members to participate in job specific training opportunities and attend internal and external networking industry events

· Establish excellent open communication with all operational teams, i.e. GM, DBD, F&B and other department heads throughout the region

· Develop and maintain good working relationships with various levels of Hilton’s personnel including corporate and regional marketing, corporate brand, eCommerce, loyalty and partnerships teams

· Proactively develop and maintain effective working relationships with all external customers to include key members of the design and media agencies, partnerships and online marketing

· Excel at being an effective team player to all corporate, regional, cluster and hotel level personnel by demonstrating a ‘can do’ and customer focused attitude, providing peer support, cross-functional and across regions

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A Cluster Marketing & eCommerce Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• College degree in Marketing or Hotel Management
• Experience of working in a similar marketing position in the hospitality sector
• Experience of managing and motivating a team along with evidence of driving successful team results
• Proven knowledge of creating, leading and managing…