Sales Executive

Main Duties Administration

• Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.
• Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.
• Establishes an efficient trace file to ensure that all business booked is properly tracked.

• Entertains and conducts hotel inspections to clients whenever required.
• Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
• Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

• Achieves the monthly and annual personal target contributing to the Sales revenue.
• Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.

• Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.
• Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.
• Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.

• Ensures professional sales Calls using Hyatt’s Consultative Selling
• Carefully plans Sales Calls into defined objectives.
• Maintains a detailed knowledge of Hotel facilities, features and services.
• Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.
• Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.
• Meets and greets VIP guests upon arrival / departure.
• Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.
• Establishes strong contacts to source for information in regard to planned and up coming functions/ events.
• Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process.
• Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.
• Attends and contributes to all training sessions and meetings as required.
• Is knowledgeable in statutory legislation in employee and industrial relations.
• Adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel.
• Carry out any other reasonable duties and responsibilities as assigned.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.