Sales Customer Service Agent

Overview

The role supports customer queries and engagement with professional communication, following scripts from the business development team. It involves handling product pricing and stock inquiries, order tracking, and collaboration with the sales and category teams to drive business opportunities.

• To support the Customer queries in a highly professional manner, following the script provided by the business development team.
• To support customers with requests about product pricing, product stock availability, channel basket menu engineering, and order tracking responsibilities.
• Keep product specification sheets, data sheets, and quality certificates organized and provide them promptly when requested by customers or the sales team.
• Support the Business development team and category team to contact potential customer leads and introduce products according to their business and menu needs.
• Help the category business development team reach customers and inform them about seasonal activities via what’s app, direct calls, and e-mails.
• Forward all unique special leads to BDMs and the sales team for conversion into sales.
• Process RTVs, exchanges, or order corrections when necessary.
• Maintain accurate customer data and order records in the system for all regions.
• Verify qualified leads and convert collected leads at industry events such as HORECA exhibitions and road shows. They are to be passed to the RSMs for sales conversions.
• Help the category team implement all trade marketing activities and share information promptly collected via customer calls.
• Conduct customer satisfaction surveys periodically.
• Run MRI – market research intelligence related to pricing comparisons.
• Mass communication for NPDs, trade offers, and price updates to customers.
• Create SOPs and manuals to streamline and document processes and inform the related departments.
• Daily sales calls and upsell to penetrate new items with existing and new customers.
• Public newsletter quarterly for the food service subsidiary.
• Handle social media accounts Linked In, Instagram, Tik Tok.

• Bachelor's degree
• Should have excellent communications skills in Arabic and English.
• The individual chosen for the role must be highly dependable with excellent problem-solving skills.
• Must be eager to learn and develop skills and qualities required for the role in the food service business.