Customer Engagement & Growth Specialist

Responsibilities

• To support the Customer queries with utter most professional manner, followed by the script provided by business development team.
• To support customers with requests about product pricing, product stock availability, channel basket menu engineering, order tracking responsibilities.
• It is important to keep product specification sheets, data sheets, and quality certificates organized and to provide them promptly whenever customers or the sales team request them.
• Support Business development team and category team to contact potential customer leads and introduce products according to their business and menu need.
• To help the category business development team reach customers and inform them about seasonal activities through what’s app, direct calls, and e-mails.
• Forward all unique special leads to BDMs and the sales team for conversion into sales.
• Process RTVs, exchanges, or order corrections when necessary.
• Maintain accurate customer data and order records in the system for all regions.
• Verify qualified leads and convert collected leads at industry events such as HORECA exhibitions and road shows. They are to be passed to the RSMs for sales conversions.
• Help category team implement all trade marketing activities and share information promptly collected via customer calls.
• Conduct customer satisfaction survey periodically.
• Run MRI – market research intelligence related to pricing comparisons.
• Mass communication for NPDs, Trade offers, price updates to the customers.
• Create SOPs and manuals to streamline and document processes and inform the related departments.
• Daily sales calls and upsell to penetrate new items with existing and new customers.
• Public newsletter quarterly for food service subsidiary
• Handle social media accounts Linkedin, Instagram, Tiktok.

• Should have excellent communications skills in Arabic and English.
• The individual chosen for the role must be highly dependable with excellent problem‑solving skills.
• Must be eager to learn and develop skills and qualities required for the role for food service business.
• Bachelor's in similar field
• Full command of ERP, CRM and Microsoft Office.