Client Manager - SMB

Client Manager

We are looking for a Client Manager to build and nurture relationships with assigned SMB accounts, ensuring client satisfaction, driving revenue growth, and expanding opportunities across our technology and cloud solution portfolio with a strong focus on AWS solutions.

• Build and nurture strategic client relationships with SMB accounts and manage the full customer lifecycle.
• Drive revenue growth, margin targets, and achieve sales quotas and KPIs.
• Identify upsell and cross-sell opportunities and minimize client churn.
• Use consultative selling, strategic planning, and account management best practices.
• Coordinate with a global network of offices, technical architects and solutions engineers to deliver exceptional client experiences.
• Utilize CRM tools to manage accounts, opportunities, sales pipelines, forecasts, and customer collaboration activities.
• Negotiate contracts, pricing and service agreements and lead the closure of new business opportunities.
• Translate client requirements into scalable AWS cloud solutions that deliver measurable business value.

• 5+ years of experience managing client relationships throughout the customer lifecycle and achieving revenue targets.
• Strong knowledge of AWS services, cloud technologies and the ability to translate customer needs into cloud solutions.
• Experience in technology sales, account management or business development in the SMB segment, preferably in the Middle East and Africa region.
• Proficiency in Salesforce or other CRM platforms for opportunity management, pipeline tracking, forecasting and reporting.
• Strong collaboration, communication, and presentation skills with the ability to align internal stakeholders.
• Experience leading contract, pricing and service level agreement negotiations.
• Bachelor’s degree or equivalent in Business, Marketing, Sales or related field.
• AWS certifications (e.g., AWS Certified Cloud Practitioner or AWS Certified Solutions Architect - Associate) are an advantage.
• Fluency in both Arabic and English.

On-site working.

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity and is committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.