Client Manager - SMB

Client Manager – SMB (Jeddah or Dammam)

Full‑time onsite position in الرياض, S01, SA. You will build and nurture relationships with assigned Small and Medium Business (SMB) accounts, ensuring client satisfaction, driving revenue growth, and expanding opportunities across our technology and cloud solution portfolio with a focus on AWS solutions.

• Manage and grow strategic client relationships by leveraging consultative selling, strategic planning, and account management best practices.
• Coordinate with our global network of offices, technical architects, and solutions engineers to deliver exceptional client experiences.
• Achieve revenue and margin targets, minimize client churn, maximize customer retention, and identify upsell and cross‑sell opportunities throughout the customer lifecycle.
• Develop and implement account strategies that drive long‑term customer success and support clients through every stage of their buying journey.
• Utilize major CRM tools to manage accounts, opportunities, sales pipelines, forecasts, and customer collaboration activities.
• Identify, develop, negotiate, and close new business opportunities while analyzing customer requirements and planning strategically.
• Act as the primary point of contact for clients, tackling customer challenges, ensuring satisfaction, and leading contract, pricing, and service agreement negotiations.
• Partner with internal teams to translate client requirements into scalable technology and AWS cloud solutions that deliver measurable business value.

• Proven experience managing client relationships throughout the customer lifecycle, driving satisfaction, retention, and revenue growth (5+ years).
• Strong sales and business acumen with expertise in consultative and solution‑based selling, strategic account planning, and achieving revenue targets.
• Deep understanding of AWS services and cloud technologies, with the ability to translate customer business needs into impactful cloud solutions.
• Knowledge of NTT DATA's technology offerings, client use cases, market trends, and competitive landscape.
• Ability to identify, develop, and negotiate opportunities within assigned accounts and prospects.
• Experience working in technology sales, account management, or business development, preferably within the SMB segment and exposure to customers across the Middle East and Africa region.
• Proficiency in Salesforce or other CRM platforms for opportunity management, pipeline tracking, forecasting, and reporting.
• Strong collaboration skills with the ability to align internal stakeholders, including technical architects, solutions engineers, and delivery teams.
• Excellent communication and presentation skills, able to explain technical concepts to both technical and non‑technical audiences.
• Customer‑first mindset, strong problem‑solving abilities, and capability to work independently in a fast‑paced, agile environment.
• Experience leading contract, pricing, and service level agreement negotiations.
• Bachelor’s degree or equivalent in Business, Marketing, Sales, or related field.
• AWS certifications (e.g., Cloud Practitioner or Solutions Architect – Associate) are a plus.
• Fluency in Arabic and English required.

On‑site working.

NTT DATA is a proud Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.