Business Development Specialist

The Business Development Specialist will be responsible for driving growth across Whitecollars strong B2B corporate and strong B2C individual service offerings with a strong focus on the Saudi Arabian market. This role is highly execution focused and commercial in nature. You will manage the full business development, sales and customer support lifecycle from attending meetings and conducting discovery calls to closing deals, maintaining client relationships, and contributing to the development of scalable sales and customer support systems.

The role requires close collaboration with the CEO and a strong ability to convert meetings into revenue while maintaining an excellent client experience.

• B2B Business Development
  • Attend and lead client meetings online and in person with corporate decision makers across Saudi Arabia.
  • Present Whitecollars HR consultancy and recruitment services clearly and professionally.
  • Manage the full B2B business development cycle including outreach, follow up, proposal preparation, negotiations, and deal closure.
  • Convert qualified meetings into signed corporate clients and service agreements.
  • Collaborate with outsourced business development partners responsible for generating meetings while owning the responsibility for conversion and closing.
  • Conduct post onboarding check‑ins with corporate clients to ensure satisfaction and identify upselling or repeat business opportunities.
• B2C Business Development
  • Conduct discovery calls with individual clients seeking career, recruitment, or professional support services.
  • Present service packages clearly ensuring alignment with client needs and expectations.
  • Follow up with B2C leads to maximise lead‑to‑paid conversion.
  • Manage ongoing communication with individual clients via Whats App, email and other approved channels.
  • Conduct post‑service follow‑ups to assess satisfaction and encourage referrals.
• Client Relationship Management & Retention
  • Maintain strong relationships with both B2B and B2C clients to ensure high satisfaction and retention.
  • Act as the primary point of contact during the early stages of the client relationship.
  • Identify risks, concerns or dissatisfaction early and coordinate internally to resolve issues.
  • Support long‑term relationship building to encourage repeat engagements and referrals.
• Events, Networking & Lead Generation
  • Attend relevant online and offline events, conferences and networking sessions across Saudi Arabia.
  • Represent Whitecollars professionally to generate qualified B2B and B2C leads.
  • Build and maintain a strong network of HR leaders, executives and professionals.
  • Ensure structured follow‑up of all event‑generated leads.
• Systems & Process Building
  • Work closely with the CEO to design, document and optimise the end‑to‑end business development, sales and customer support processes.
  • Support the implementation of CRM tools, lead tracking systems and follow‑up workflows.
  • Contribute to improving proposal templates, pitch decks and client‑facing materials.
  • Provide insights and recommendations to improve conversion rates and overall BD performance.

• Bachelor's degree in Business Administration, Marketing, Management, or a related discipline.
• Professional certifications in sales, business development, or relationship management are an advantage.
• Proven experience in sales, business development, or client acquisition within service‑based businesses.
• Experience working with the Saudi Arabian market.

• Strong commercial acumen with a clear focus on revenue and closing deals.
• Excellent communication, negotiation, and presentation skills.
• Confidence in leading client meetings and discovery calls.
• Strong follow‑up discipline and pipeline management skills.
• Ability to manage both corporate (B2B) and individual (B2C) client relationships.
• Comfortable using Whats App, email, Linked In, and CRM systems.
• Highly organised, proactive, and capable of working independently.
• Strong cultural awareness and professional presence suitable for the Saudi market.