Key Account Manager

Job Title

Key Account Manager

• Lead the development and execution of strategic account plans for high‑value clients, ensuring alignment with overall business objectives and driving long‑term growth.
• Serve as the main point of contact for key accounts, ensuring long‑term partnership and fostering relationship satisfaction.
• Develop and implement annual business plans aligned with company sales and marketing strategies, including negotiation and sign‑off of annual JBPs.
• Drive revenue growth, market share, and profitability within assigned accounts through annual negotiations on commercial terms, pricing, and promotional mechanics.
• Lead contract negotiations, pricing strategies, and promotional agreements to ensure profitability and sustained growth.
• Manage sales forecasts, budgeting, and reporting to ensure accurate and strategic planning.
• Work closely with cross‑functional teams such as Marketing, Supply Chain, and Finance to deliver customer‑centric solutions.
• Ensure customer data and historical data are complete in terms of plan, feature, flyer, in‑store budget, offers, discounts, off‑take, spend, inventory, etc.
• Translate marketing plans into commercial proposals for assigned customers and activities for each customer channel into sales forecasts.
• Closely monitor field execution of the agreed channel plans regarding visibility, price, and promotions.
• Conduct regular marketing visits to monitor market trends, in‑store competitor activity, and consumer insights through regular field visits.
• Assess in‑store merchandising and promotor capabilities and provide operational direction to ensure execution fundamentals are implemented.
• Ensure in‑store availability and visibility as per channelized product range.
• Manage trade‑marketing budgets and promotional spending with a strong return‑on‑investment mindset.
• Prepare regular sales forecasts, budget plans, and performance reports for internal and external stakeholders.
• Co‑ordinate with internal and external stakeholders and finance team to process all customer claims and ensure smooth financial processes.
• Ensure that rebate, compensation, and incentive budgets are controlled and tracked as per agreed plans.
• Develop functional elements of contracts, coordinate quarterly monitoring, and ensure prompt processing of rebate payments.

• Bachelor or Master’s Degree in Business Administration, Marketing, Sales or equivalent.
• Minimum 5+ years of experience in Account Management, Client Relationship Management, Partner Sales Operations, Sales Operations, Business Development or equivalent.

• FMCG / Beauty & Personal Care / Consumer Electronics & Appliances

• Proficient in English & Arabic

• Proficiency with CRM software (e.g., Salesforce).
  Microsoft Office Suite, especially Excel, and sales forecasting tools.

• Exceptional negotiation, persuasion, and influencing skills with a track record of achieving mutually beneficial outcomes.
• Strong financial acumen and ability to analyze sales data, market insights, and promotional effectiveness.
• Excellent verbal and written communication skills for building relationships and presenting information.
• Natural relationship‑builder with a customer‑centric approach.

We believe that we are better together than apart. For office‑based teams, this means working in‑person at least three days per week. On‑site roles require full‑time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at customers or suppliers locations. Indicate if this role is a field role.