Key Account Manager

Key Account Manager

We are seeking a highly strategic and commercially minded Key Account Manager to manage and grow our key retail partnerships.

• Lead the development and execution of strategic account plans for high‑value clients, ensuring alignment with overall business objectives and driving long‑term growth for the company.
• Serve as the main point of contact for key accounts, ensuring long‑term partnership and fostering relationships and satisfaction.
• Develop and implement annual business plans aligned with the company's sales and marketing strategies.
• Negotiate and sign off on Annual JBPs aligning with organization sales and marketing objectives.
• Drive revenue growth, market share, and profitability within assigned accounts.
• Lead annual negotiations on commercial terms, pricing, and promotional mechanics to ensure profitability and sustained growth.
• Lead contract negotiations, pricing strategies, and promotional agreements.
• Manage sales forecasts, budgeting, and reporting to ensure accurate and strategic planning.
• Work closely with cross‑functional teams such as Marketing, Supply Chain, and Finance to deliver customer‑centric solutions.
• Ensure customer data and historical data are complete in terms of plan, feature, flyer, in‑store, budget, offers, discounts, off‑take, spend, inventory, etc.
• Translate marketing plans into commercial proposals for the assigned customers and activities for each of the customer channels into sales forecasts.
• Closely monitor the field execution of the agreed channel plans with regards to visibility, price, and promotions.
• Conduct regular market visits to monitor market trends, in‑store competitor activity, and consumer insights through regular market visits to identify opportunities.
• Assess in‑store merchandising and promoter capabilities and provide operational direction to ensure in‑store execution fundamentals are implemented.
• Ensure in‑store availability and visibility as per the channelized product range.
• Manage trade marketing budgets and promotional spending with a strong ROI mindset.
• Prepare regular sales forecasts, budget plans, and performance reports for internal and external stakeholders.
• Coordinate with internal and external stakeholders and the finance team to process all customer claims submitted to ensure a smooth financial process.
• Control and track rebate, compensation, and incentive budgets as per the agreed plans.
• Develop the functional elements of contracts, coordinate quarterly monitoring, and ensure prompt processing of rebate payments.

• Bachelor's or Master's Degree in Business Administration, Marketing, Sales or equivalent.
• Minimum 5+ years of experience in account management, client relationship management, partner sales operations, sales operations, or business development.
• Preferred industry experience in FMCG, Beauty & Personal Care, or Consumer Electronics & Appliances.
• Proficiency in English and Arabic.
• Exceptional negotiation, persuasion, and influencing skills, with a track record of achieving mutually beneficial outcomes.
• Strong financial acumen and ability to analyze sales data, market insights, and promotional effectiveness.
• Excellent verbal and written communication skills for building relationships and presenting information.
• Natural relationship‑builder with a customer‑centric approach.
• Proficiency with CRM software (e.g., Salesforce), Microsoft Office Suite (especially Excel), and sales forecasting tools.

We believe that we are better together than apart. For office‑based teams, this means working in‑person at least 3 days per week. On‑site roles require full‑time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customer’s or supplier’s locations. Indicate if this role is a field role.