Sales Coordinator

The sales Coordinator plays a vital role in enhancing customer satisfaction and streamlining sales processes to drive revenue growth.

• Responding to customers on day-to-day enquiries.
• Coordination and virtual meetings with customers.

• Receiving orders and checking sales details.
• SAP Coding of items ordered by the customer and CMD update.
• Monitoring invoices and deliveries.
• Collection follow-up (customer reminders, reports).
• Monitoring customer accounts and compliance with Incoterms.
• Manage the logistics with customers: deadlines, communication, monitoring, etc.
• Follow-up of customer documentation
• Handling and communicating on any customer complaints.
• Handling and communicating on delivery issues with customers and updating with transporters.
• Updating, transmitting, and filing commercial documents:
  Invoices, Proforma, Bill of Lading, Certificates, etc.

• Interface with the order preparation unit in the plant's production department:
  Status of orders.
• Following up stock and ensuring good coordination with the warehouse.
• Monitoring Design production/approvals with the Plate Room.
• Drawing up Reports and summary statements from SAP.

• Entering commercial data on the information system, as well as any documents or support relating to stocks, payments, customer information, etc.

• Bachelor's degree in Business administration, marketing, or a related field.
• 3+ years' experience in sales related role.
• Strong verbal and written communication skills.
• Understanding of sales processes, techniques, and tools to effectively support the sales team.