Key Account Manager, MMS (Medication Management Solutions

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Our vision for Medication Management Solutions at BD With our technical capabilities, the Medication Management Solutions (MMS) team are able to manage multiple systems and our operational capabilities enable us to have medications available when and where needed, reducing inefficiency and waste for nursing and pharmacy teams.

The Key Account Manager will be responsible for managing and growing strategic healthcare accounts across the Western Region of Saudi Arabia, working closely with the sales team to achieve targets in line with the annual business plan and commercial objectives. The role requires building strong customer relationships, identifying growth opportunities, driving account expansion, and ensuring customer satisfaction through effective account management, business development, and collaboration with internal stakeholders.

Job Location – Jeddah or Madinah Main

• Achieving assigned territory sales targets and business objectives for the fiscal year.
• Developing and executing short-term and long-term account growth strategies.
• Managing key accounts to achieve targeted revenue growth, profitability, and customer retention.
• Identifying and converting new business opportunities within existing and target accounts.
• Building strong relationships with key decision-makers, clinical stakeholders, procurement teams, and executive management.
• Conduct regular customer visits to assess account needs, market opportunities, and business risks.
• Reporting regularly to the Sales Manager or Sales Director on sales activities, market developments, competitor activities, and account performance.
• Leading commercial activities related to quotations, tenders, and customer proposals.
• Collaborating with distribution partners to ensure product availability, supply continuity, and customer satisfaction.
• Maintaining accurate records of customer interactions, opportunities, forecasts, and territory activities through CRM systems.
• Monitoring market trends, competitive landscape, and healthcare developments to identify growth opportunities.
• Supporting educational programs, workshops, and customer engagement initiatives in collaboration with Marketing and Clinical teams.
• Representing BD at conferences, exhibitions, and customer events as required.
• Collaborating with cross-functional teams including Clinical, Service, Marketing, Supply Chain, Finance, and Business Development.
• Ensuring timely follow-up on customer requirements, inquiries, and business opportunities.
• Driving account penetration through cross-selling, upselling, and increased utilization of MMS solutions.

• Bachelor's degree or equivalent in Pharmacy, Nursing, Biomedical Engineering, Medical Laboratory Sciences or another healthcare-related field.
• Minimum of 3 years of experience in Key Account Management, Strategic Account Management, Healthcare Sales, Medical Devices, or Healthcare Solutions.
• Proven track record of achieving sales targets and driving business growth within healthcare accounts.
• Strong customer relationship management, negotiation, and stakeholder management skills.
• Experience working with CRM systems, preferably Salesforce (SFDC).
• Self-starter who can work independently while collaborating effectively within a dynamic team environment.
• Strong business acumen, communication, presentation, and organizational skills.
• Ability to travel extensively throughout the Western Region of Saudi Arabia.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll…