Surgical Equipment Manager

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. As the global leader in eye care, we innovate boldly, champion progress, and act with speed to improve eye health worldwide. With more than 25,000 associates globally, we foster an inclusive culture where every contribution is valued. We provide exciting opportunities for growth and development while making a meaningful difference in the lives of patients and customers every day.

Are you ready to join us?

As a Surgical Equipment Manager, you will be part of Alcon's Sales & Sales Support organization. In this field-based role, you will be responsible for driving sales performance and promoting Alcon's surgical equipment portfolio to healthcare professionals and key customer accounts. You will work closely with ophthalmic surgeons, hospital stakeholders, operating room teams, and other healthcare professionals to build strong partnerships, identify customer needs, and deliver solutions that support improved patient outcomes.

Success in this role requires strong commercial acumen, relationship-building skills, and a deep understanding of market dynamics and customer needs.

In this role, you will:

• Achieve sales, productivity, and performance targets within assigned budgets and timelines.
• Promote Alcon's surgical equipment and solutions to healthcare professionals and key customer accounts.
• Reach contact, coverage, and frequency objectives through a variety of communication channels and customer engagement activities.
• Develop and execute territory and account business plans aligned with commercial objectives.
• Organize and implement customer events, educational programs, sales presentations, and marketing initiatives.
• Support key accounts, hospital networks, referral pathways, and market access activities.
• Provide input into territory sales forecasting and the effective use of promotional resources.
• Maintain a strong understanding of Alcon's products, strategies, competitive landscape, market trends, and customer needs.
• Gather and share customer feedback, market intelligence, and industry insights to support business decisions.
• Build strong, long-term customer relationships and ensure high levels of customer satisfaction.
• Respond to customer inquiries and resolve issues professionally in accordance with company policies and procedures.
• Maintain accurate account records and complete all required reports in a timely manner.

At Alcon, quality and compliance are central to everything we do.

All associates are expected to:

• Adhere to GxP regulations and company policies.
• Follow Standard Operating Procedures (SOPs) accurately and consistently.
• Maintain complete and accurate documentation.
• Support quality control processes and continuous improvement initiatives.
• Complete all required compliance and training activities.
• Contribute to maintaining a compliant and inspection-ready organization.

• Relevant education and experience to successfully perform the responsibilities of the role.
• Experience in medical device sales, surgical equipment, healthcare sales, or a related commercial environment.
• Strong customer engagement and relationship-management skills.
• Demonstrated ability to achieve sales targets and drive business growth.
• Excellent communication, presentation, and influencing skills.
• Strong planning, organizational, and territory management capabilities.
• Analytical thinking with the ability to identify opportunities and solve problems effectively.
• Customer-focused mindset with a commitment to delivering exceptional service.

• Join the global leader in eye care.
• Help advance surgical innovation and improve patient outcomes.
• Work in a collaborative, inclusive, and high-performing environment.
• Access continuous learning and professional development opportunities.
• Make a meaningful difference in the lives of healthcare professionals and patients around the world.

At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction.

Its consumer products include the well-known Opti-Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.