L3 Sales Consultant Retail Sales

High-level Job Purpose Statement

Responsible for showing and selling new cars to people who visit the showrooms. As customer representatives greet arriving customers and make themselves available to answer questions; explain the features of different models and apprise shoppers of financing options and warranties.

• Meet and maintain monthly/annual sales targets
• Greet potential customers while adhering to Company policies and procedures for presentation dress code, cleanliness of work space and timekeeping; project and maintain the proper image of the Company and product
• Use the Sales Kit throughout the selling process to ensure that the proper standards of presentation and process are followed
• Determine customer needs and requirements for a particular vehicle
• Agree with the customer on the type of vehicle required and support the recommendation by emphasizing the benefits of the vehicle
• Maintain confidentiality in all aspects of the business as outlined in the Company’s policies and procedures
• Maintain a warm, friendly, helpful, and enthusiastic attitude throughout the sales process

• Check the system for vehicle availability
• Ensure full understanding of various financing packages, calculations, and documentation requirements
• Assist the customer in choosing the best financing option for them.
• Follow up on the approval for customer financing
• Initiate orders through approved sales guidelines
• Use the approved Customer Communication Schedule to ensure proper tracking after the sale is made

• Implement approved vehicle scheduling and delivery process
• Contact the customer three days after vehicle delivery to ensure customer satisfaction with the sale; remind him of first service visit and inform him that he may receive calls for survey purposes
• Ask for referrals for other potential customers

KPI Value KPI Value Revenue GP% Volume

Profit/Discount Rate

• Qualifications University Degree
• Experience 2 years’ minimum experience in field sales;
• Knowledge,
  
  Skills and Abilities
• Excellent verbal and written communication skills
• Good computer skills;
• Fluent in English and Arabic.
• Excellent interpersonal skills