Technician VRF

Purpose

Field Service Technician is primarily responsible to visit field customers and carry out reported/ requested maintenance jobs as per the job orders received from the Call Centre Fleet In charge.

• Perform field service jobs as received from the Call Centre Fleet in charge.
• Shall primarily follow customer reported service needs recorded on the job cards.
• In case additional problems are identified during inspection, the technician shall report them to their supervisors immediately for further advice.
• Test-run the unit to ensure satisfactory completion of the service job.
• Ensure the job is completed to the customer's satisfaction and handed over accordingly.
• Return the job card to the CIC Coordinator upon returning from the field.
• Obtain customer feedback using the prescribed form in the QMS.
• Ensure necessary tools, consumables and spares are available in the service vehicle.
• Maintain good relationship with customers through professional behavior and performance.
• Strictly adhere to prescribed safety practices and use appropriate Personal Protective Equipment (PPEs) provided.
• Coordinate with the respective drivers and ensure Vehicle Preventive Maintenance Checklist is properly implemented.

• Diploma in Refrigeration & air-conditioning or Home Appliances (minimum 2 years with academic certificate).
• Minimum 5 years of experience in air conditioning maintenance and/or Home appliances (age less than 40 years).
• Have 4wheel driving license.
• Able for self-driving field service.
• Good in English for communication and job process.
• Fast learner and ready to learn new technologies and multi products.