Front Desk Clerk​/Medical Receptionist

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Cole County is an Equal Opportunity Employer. Cole County does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

The Front Desk Clerk/Medical Receptionist serves as the first point of contact for the Cole County Health Department (CCHD) and plays a critical role in ensuring the efficient operation of the agency. This position requires exceptional customer service, strong organizational skills, and the ability to manage multiple priorities in a fast-paced public health environment.

This multifaceted position is responsible for welcoming and assisting clients, answering and directing incoming telephone calls, scheduling appointments, processing payments, maintaining accurate electronic medical records, verifying insurance information, issuing vital records, and providing information about CCHD programs and community resources. The Front Desk Clerk/Medical Receptionist also provides administrative support to multiple public health programs and staff while maintaining strict confidentiality and compliance with applicable laws, regulations, and departmental policies.

The ideal candidate is professional, compassionate, detail-oriented, and capable of working independently while collaborating effectively with a multidisciplinary team.