Administrative Support Assistant - Front Desk - Surplus

Job Location:

This position is with Division of General Services, Office of Administration and will be located at 2846 Highway 179, Jefferson City, Missouri.

Do you enjoy being the person others can count on—the one who welcomes visitors, keeps operations moving smoothly, and turns questions into answers?

Surplus & Recycling is seeking a dependable, service-oriented professional to support our daily operations As our front desk Administrative Support Assistant, you will often be the very first person visitors, state partners, and stakeholders meet, speak with, or hear from. Your professionalism, sound judgment, follow-through, and collaborative spirit will directly shape their experience with our entire program. If you take pride in helping others, staying organized, and being part of a team dedicated to public service, this is an excellent opportunity to learn our operations, strengthen your administrative skills, and build a lasting career with the State of Missouri.

This position is with the Office of Administration, Division of General Services, supporting Surplus & Recycling. Our team maximizes state resources through the reuse, transfer, recycling, and public auction of excess state and federal property. The front desk connects every part of this mission—interacting daily with state agencies, eligible non-profit and municipal organizations, vendors, and members of the public.

The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.

• First Impressions & Great Service: Serve as the welcoming first point of contact for Surplus & Recycling, creating a courteous, professional experience for visitors, callers, and email correspondents.
• Communications Coordination: Manage incoming and outgoing mail, phone calls, and shared inboxes. Listen carefully, provide accurate guidance, and connect visitors, state partners, stakeholders with the appropriate team member or resource.
• Account & Record Management: Maintain accurate, up-to-date customer account records by logging activity and ensuring compliance with established program standards and state policies.
• Data & Reporting Support: Gather, compile, and review data for administrative and operational reports, ensuring accuracy, completeness, and consistency before distribution.
• Follow-Through & Problem Solving: Deliver prompt, solutions-oriented service across all channels, providing clear next steps so visitors, state partners, and stakeholders always know what to expect.
• Team Operational Support: Partner closely with team members across Surplus & Recycling on daily coordination, special administrative tasks, and workload coverage during peak periods or shifting priorities.
• Compliance Oversight: Monitor compliance requirements and documentation in accordance with state and federal program rules.
• Workplace Engagement: Foster a respectful, service-oriented environment by communicating clearly, exercising discretion, and elevating sensitive issues or questions appropriately.

• Integrity & Professionalism: Proven ability to exercise good judgment, maintain confidentiality, and build constructive relationships with diverse stakeholders, team members, and the public.
• Communication
  
  Skills:
  
  Strong verbal and written communication skills, paired with a commitment to patient, respectful service—even during busy periods or complex interactions.
• Organization & Detail Orientation: Demonstrated ability to prioritize multiple tasks, track details accurately, and follow commitments…