Dispatcher, Customer Service​/HelpDesk

GFI Digital Inc. is currently seeking dispatcher candidates to add to our Jefferson City team. Candidates must be detail orientated, enthusiastic, positive, a team player, and great communication and organizational skills. We provide an excellent benefits package that includes medical, dental, vision, life, AD&D, STD, LTD, and a company matched 401k retirement program. Apply today and join a company that truly cares about their employees and rewards them for their contributions.

• Create and process service requests received from the customer and technicians via incoming calls/emails/voicemails.
• Data Entry in E-automate dispatch console
• Verify status of all billable calls and check charge tickets to ensure accuracy.
• Load service calls that are Ricoh Direct customers and close accordingly on Ricoh website.
• Maintain technician call queues for appropriate call status.
• Transfer live helpdesk calls for immediate assistance with appropriate call setup.
• Assist in correcting technician(s) inventory.
• Provide phone coverage for front desk.
• Maintain Excel spreadsheet/calendar.
• Collaborate with internal departments to communicate customer requests and needs.
• Assist with miscellaneous tasks as assigned.
• Work as a team to ensure all dispatch duties are completed by the end of day.

• Precise attention to detail, high level of organization and customer focused attitude
• Excellent communication, interpersonal and customer service skills
• Highly self-motivated and directed
• Proven analytical and problem-solving abilities
• Experienced working in an office setting
• Solutions focused
• Ability to multi-task
• Experience working in a team-oriented, collaborative environment
• Able to meet deadlines and follow clear instructions
• Exhibit professional appearance and demeanor at all times
• Build productive and professional relationships with GFI employees, customers and vendors
• Support company policies and decisions
• Team player, positive attitude and strong work ethic

Full-time

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off at start date
• Vision insurance
• AD&D
• STD
• LTD
• Employee assistance program
• Flexible spending account
• Health savings account

• 8-hour shift
• Monday to Friday

• Bonus Pay