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Director, Customer Experience & Service Ops

Job in Jefferson City, Cole County, Missouri, 65109, USA
Listing for: Sharecare
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
  • Management
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A digital healthcare company is looking for a Director of Customer Service to lead and optimize customer service operations. Responsibilities include overseeing call center processes, managing staff engagement, and improving service quality. Ideal candidates will have over 10 years of management experience, strong analytical skills, and proficiency in Microsoft Office. Experience in a medical setting and call center leadership is preferred.

The role emphasizes a commitment to excellent customer service and effective problem-solving.
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