Customer Service Support Specialist

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Customer Service Support Specialist  ####

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Starting at $40,000    ### Get Job Alerts
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** Customer Support   
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** Customer Service Support Specialist
** At FCS Financial, we are dedicated to positively impacting our customers and communities. As a member of the Farm Credit System, we offer a supportive work environment where your contributions truly matter.
** Why This Role is Exciting:
** In this key front-line role, you'll be the first point of contact for customers, responding to phone inquiries, coordinating meetings, and managing a variety of office tasks. You'll also play a critical role in supporting our Loan Officers by assembling loan packages that meet procedural and regulatory requirements. Responsibilities include gathering personal data, preparing loan closing documents, and ensuring accuracy and completeness through careful organization and review.

** What You Need:**
* *
* Education:

** High School Diploma
* *
* Experience:

** Proven experience in administrative support role preferably in finance or risk related areas.  Proficiency in Microsoft Office Suite.
* *
* Skills:

** Strong communication skills for effectiveinteractions with internal and external customers, strong attention to detail, and ability to manage sensitive information and ability to prioritize work.
** Why Work for FCS Financial:**
* ** Supportive Culture:
** We foster a family-friendly, supportive environment where your professional growth is a priority.
* ** Competitive Salary:
Starting at** $40,000 with consideration for experience.
* ** Professional Growth:
** Opportunities for continuous learning and career advancement.  This position is located in Marshall, Missouri. Flexible work hours will be considered after the initial training period is complete and based off of the candidate's qualifications and needs.  This position is classified as Non-Exempt under the Fair Labor Standards Act. This position is open until filled
** Department**:
Customer Services
** Reports to**:
Customer Services Team Leader, Ag & Rural Lending
** Supervises**:
None Job Functions |  |  || --- | --- || Percentage | Job Functions || 25% | Customer Service  
* Answers the phones and assists walk in customers by assessing and interpreting customer needs.
* Responds to customer request and /or identifies staff member who should respond to customer request.
* Accepts, identifies and processes  loan payments and provides receipts to customers
* Provide various other services which may include loan and funds held advances, payoff documentation, ordering drafts and notary services || 30% | Loan Coordination  
* Follows up on missing or incomplete documentation (i.e. earnings information / financial information & etc.)
* Determines need for collateral releases in compliance with paid in full loan procedures
* Completes lien searches
* Maintains electronic files
* Completes loan verifications for third parties
* Completes Loan to Note Verification || 25% | Account Maintenance  
* Applies standard processes, policies and procedures to determine actions on various account maintenance activities, which may include:
* Posting receipts and disbursements daily
* Monitoring daily, monthly  and year end reports to identify and resolve discrepancies
* Processing incoming and outgoing…