Lead Customer Service Representative - Call Center - Driver License Bureau

Lead Customer Service Representative – Call Center (DLB)

Department of Revenue

DOR’s vision is to establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.

Using your knowledge to operate as a subject matter expert. When you work for The Department of Revenue, you’re working alongside an enthusiastic, dedicated team that cares, grows and wins together. We’re looking for team members who are passionate about providing high-quality customer service and building energetic team morale.

• Research and respond rapidly to complex telephone call questions and email correspondence.
• Main point of contact of all “not our person” processing.
• Provide leadership and guidance to employees within their assigned section; adjust unit workload; inform employees of new and revised laws, regulations, policies, procedures, systems and forms.
• Assist supervisors with statistical reporting.
• Assist with supervision and training within the section as needed.

• Strategic Thinking
• Computer Literacy
• Effective Writing
• Self-Directed
• Attention to Detail
• Clear Communication

• Possess a high school diploma or high school equivalency certificate. (Substitutions may be allowed)
• Comprehensive knowledge of the policies, procedures, and operations of the Department of Revenue.
• Comprehensive knowledge of laws, statutes, rules, and regulations applicable to the assigned area.
• Comprehensive knowledge of computer systems and software applications utilized by the assigned area.
• Four or more years of experience in licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator.

This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).

The Missouri Department of Revenue Human Resources office at .

The State of Missouri is an equal opportunity employer.