Customer Service Representative

At All-n-One Outdoor Solutions, we believe great customer service is the backbone of everything we do. We’re looking for a Customer Service Representative (CSR) who enjoys helping people, staying organized, and being at the center of the action. If you like variety in your day and want a role where your work truly matters, keep reading.

As a CSR, you’ll be the friendly voice and welcoming face our customers rely on. You’ll support both customer service and sales support, making sure customers feel informed, taken care of, and confident every step of the way.

• Answer phones, emails, and greet customers at the front desk
• Schedule irrigation services like repairs, backflow testing, installations, and diagnostics
• Keep customers updated on service timelines and next steps
• Handle questions and concerns with professionalism, empathy, and follow-through
• Keep customer information accurate and up to date in our systems
• Enter and manage customer leads in our CRM
• Help coordinate follow-ups with prospects and existing customers
• Support the sales and irrigation teams by keeping leads organized and prioritized
• Look for opportunities to recommend additional services or products that benefit the customer
• Assist with basic sales documentation and reports

• Take payments over the phone and at the front desk
• Help with basic transaction documentation
• Assist customers with product purchases (including Pet Stop products)
• Keep the front office clean, organized, and professional
• Step in to support teammates when coverage is needed
• Work closely with irrigation, sales, and operations teams
• Spot inefficiencies and suggest better ways to do things
• Stay flexible and help where needed to support team goals

• 3–5+ years of experience in customer service, sales support, or administrative work
• Strong organizational skills and attention to detail
• Comfortable using CRM systems, Microsoft 365, and common office software
• Clear, confident communicator (written and verbal)
• Ability to juggle multiple tasks in a fast-paced environment
• Customer-first mindset with solid problem-solving skills
• Willingness to learn irrigation services and systems (we’ll help!)
• Dependable, accountable, and follows through

• Office-based role with regular customer interaction
• Monday–Friday schedule with limited overtime
• Seasonal variety — no two weeks look exactly the same
• Supportive team that values positivity, accountability, and growth

• Ability to sit for extended periods while working at a computer
• Ability to lift and carry up to 25 lbs. occasionally

Great results start with great people. As a full-service outdoor solutions company, we value hard work, straight talk, and continuous improvement. Team members are encouraged to understand how the business works, contribute ideas, and expand their skill sets. If you value clarity, accountability, and the opportunity to grow, this is a place where you can build more than just a job.

• Full-time benefits package
• Paid time off and holidays
• Profit-Sharing
• Opportunity to grow into long‑term leadership within the company
• Team‑focused environment built on accountability, quality, and trust
• Financial literacy education and open book management
• Real‑world marketing experience (not just theory)

If you enjoy helping people, staying organized, and being part of a team that actually works together — we’d love to meet you.