Customer Service Representative - Motor Vehicle Bureau - Call Center; Helpdesk Job Jefferson City area,Missouri USA,Customer

Customer Service Representative (MVB) Call Center Help Desk - Department of Revenue DOR’s Vision:
To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs. HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

This position will be a mid-level customer service and technical position that will review and process a variety of documents and applications related to motor vehicle transactions. You will be an ideal candidate if you have good typing skills, you are very detail oriented, and you have the ability to process complex work with dedication to ensuring customer satisfaction. Department of Revenue offers many opportunities for career development and growth.

DUTIES

PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

Explain laws, regulations, and procedures
Search computerized records and files
Accurately communicate the requested information to customers or contracted offices either in person or on the telephone
Process requests concerning all phases of motor vehicle transactions
Collect, prepare, and analyze facts concerning current business processes
Compose internal processing procedures

CORE COMPETENCIES NEEDED:

Strategic Thinking
Computer Literacy
Customer Service
Self-Directed
Attention to Detail
Clear Communication

QUALIFICATIONS:

Four or more years of experience in clerical or general office support work, of which two or more years must have included licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work.

Preferred:

4+ years of experience in motor vehicle policies and procedures
Experience with phone center services, environment, and customs
Upbeat and positive attitude
Ability to clearly communicate with customers over the phone or via written correspondence

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator.

This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources office at .

The State of Missouri is an equal opportunity employer.