Information Center Specialist

Job Description

Are you passionate about helping others and delivering exceptional service? Do you thrive in a role where every interaction makes a difference? PSRS/PEERS is excited to announce an opportunity for a dedicated, detail-oriented professional to join our Member Services team as an Information Center Specialist I.

This is not just a job—it’s a chance to become the trusted first point of contact for thousands of Missouri educators and school employees. In this role, you’ll provide accurate, timely, and compassionate support to members navigating important decisions about their retirement benefits. You’ll answer questions, solve problems, and guide members through complex processes with clarity and confidence.

As an Information Center Specialist, you’ll represent PSRS/PEERS with professionalism and care, ensuring every member feels valued and supported. If you’re passionate about helping others, skilled at making complex information clear, and eager to join a mission‑driven organization, this is your opportunity to build a meaningful career with purpose and growth. and become the voice that guides Missouri’s educators toward a secure and confident future.

$45,170 - $50,816annually.

Pay within advertised range is commensurate with education and experience.

Full‑time with benefits.

Jefferson City, Missouri. Telecommute up to two days per week once trained.

PSRS/PEERS is the largest defined benefit pension plan in the state of Missouri, proudly serving over 320,000 members. In partnership with Missouri’s public‑school districts, we are committed to providing secure and reliable retirement benefits to the state’s dedicated educators and education employees.

Our Member Services team operates from our newly remodeled and expanded headquarters at 3210 West Truman Boulevard in Jefferson City, Missouri. Designed with both innovation and comfort in mind, our facility features state‑of‑the‑art technology, advanced security, ergonomic work spaces, and collaborative areas that foster teamwork and productivity.

We offer a flexible, employee‑friendly work environment with ample on‑site parking and scheduling flexibility within our standard office hours of 7:30 a.m. to 4:30 p.m., Monday through Friday.

As an Information Center Specialist, you will serve as a knowledgeable and trusted resource for members reaching out with questions related to retirement eligibility, benefit plan options, purchases, refunds, and survivor benefits. You will be responsible for providing clear, accurate, and thorough guidance, whether interacting through phone calls, emails, or live chats, ensuring every member receives support that reflects the professionalism and care PSRS/PEERS is known for.

Your day‑to‑day responsibilities will include conducting detailed reviews of membership records to understand each member’s unique situation, calculating personalized benefit estimates, and assisting members in registering for educational seminars and counseling sessions. You will help troubleshoot website and online account issues, guiding members through processes that are often critical to their financial planning. Additionally, you will prepare verification letters, document every interaction with precision, and initiate workflows that ensure follow‑up tasks are completed efficiently and consistently.

A key part of this role involves maintaining a strong understanding of the statutes, regulations, policies, and procedures that govern the retirement systems. Staying informed allows you to provide reliable information, anticipate member needs, and contribute to a seamless and supportive member experience. Over time, you will become an…