Services Supervisor

To be responsible for the daily operational duties of the Payments department staff, abiding by relevant policies and procedures put forth in place by the Credit Union. To advise and decision Payments related issues that arise day to day. To assist members with daily operations of their card accounts; control issuing, blocking, or renewal of Debit or Credit cards as well as monitor ACH activity and exceptions, monitor bill payment activity and exceptions, monitor incoming and outgoing wires and monitor and support online payment activity.

To assist other branch personnel with issues. To be proficient in usage of a wide range of payment methods and provide members support for these methods, primarily via phone but by any method the member's request.

Oversee the daily operations of the Payments department. Assist staff with problems and allocate staff to ensure completion of assigned department responsibilities.

Be proficient in usage of a wide range of payment methods (including but not limited to ACH, Drafts, external transfers, debit/credit cards, RDA, instant payments, and other cash services) and be able to provide member support resulting from variances in merchant processing methods.

Train, direct, and evaluate employee performance for assigned staff within department. Participate in hiring new employees and recommend promotions/transfers and salary adjustments.

Assist the VP of Payment Services with analyzing payment trends and usages, and suggest operational efficiencies within the department, constantly seeking improvements of processes.