Quality Control Servicing Analyst​/Support Specialist

Responsibilities

• Under the direction of the Quality Control Officer, reviews a sample of the servicing activities of the Loan Servicing Center and subservicer. Provide clerical support for the Production and Servicing Quality Control functions. Provide assistance to mortgage business line personnel to improve quality, integrity and salability.
• Conduct relationships and activities consistent with established Bank policies, procedures and systems including but not limited to the Code of Conduct and Ethics, Bank Secrecy Act and all applicable State and Federal laws and regulations.
• Review Loan Servicing Center and subservicer activities to ensure compliance with credit policy, secondary market requirements and federal, state and local laws and regulations.
• Research requirements as published in the agency, investor, guarantor handbooks and/or guidelines and credit policy.
• Review responses received and update progress and completion of the review process.
• Follow-up with business-line personnel on any unresolved findings.
• Answer questions received from the mortgage business line regarding QC reviews, secondary market requirements and credit policy.
• Distribute mail and routing to appropriate QC personnel. Assemble and mail re-verification letters and review appraisals.
• Log completed re-verification letters and review appraisals without an issue.
• Distribute letters or review appraisals with issues to appropriate QC personnel.
• Perform subsequent follow-up when previous requests are not received.
• Scan complete re-verification letters and review appraisals into the appropriate loan file.
• Order credit reports, tax transcripts, MERS and SSA-89 verifications on loan files selected for QC origination review.
• Upload results into appropriate loan file.
• Assist in the preparation and distribution of QC reports.
• Participate in meetings including the quarterly Quality Control Committee meeting and the monthly Quality Control staff meeting by being prepared to discuss QC reports, exceptions found in reviews, trends found on the reports, possible solutions to exceptions/trends and any problems or issues in the QC department.
• Maintain education and professional expertise through attendance at job related seminars, conferences, webinars and workshops.
• Assist in the development and maintenance of manuals and supporting documentation to accomplish tasks/duties inherent to the position.

This position can work from any Central Bank location within Missouri.

• 2-3 years of Previous mortgage loan servicing, processing or underwriting experience preferred.
• Knowledge, skill and mental development equivalent to the completion of a bachelor's degree which includes specific courses in business, business law and math.
• Ability to perform extensive research and interpret requirements as published in the agency, investor, guarantor handbooks or guidelines and credit policy.
• Ability to apply such knowledge in day-to-day operations and the ability to disseminate such knowledge in an appropriate manner.
• Strong written and verbal communication skills.
• Demonstrated ability to use tact, diplomacy, and a professional personal appearance when dealing with mortgage business line personnel and co-workers.
• Working knowledge of various word processing, spreadsheet and other proprietary software packages as required.
• Good proofreading and editing skills.
• Good command of the mathematics and reasoning skills involved in residential lending.
• Must be able to work independently and meet deadlines while exercising good judgement and maintaining accuracy and attention.