Loan Support Specialist

Job Details

Job Location:

3124 W EDGEWOOD DR - JEFFERSON CITY, MO 65109
Position Type:
Full Time
Salary Range: $18.35 - $27.52 Hourly
Job Category:
Finance

To assist members and staff with their loan and service-related requests by providing clerical, administrative and functional support.

• Provides processing support for dealer services and loan department; identifies cross‑sell opportunities.
• Finishes consumer loans for consumer loan officers: filing and releasing liens, tracking UCCs, creating files, obtaining insurance policy, sending payoffs to other creditors, E‑Recording, E‑Oscar/credit bureaus, ordering appraisals and title insurance, working in imaging system and insurance requirements; runs reports and provides basic information on the Monthly Exception Report.
• Files loan documents with the appropriate agencies; completes paid‑out/closed loan report weekly and mails lien releases as required.
• Reviews pledge loans and ensures that pledge accounts have proper holds, auto transfer payments, pledged loan list, sub‑action exception reports for accuracy, errors or discrepancies; investigates and responds to e‑Oscar reporting disputes.
• Manages force‑placed insurance for Consumer Loans, following up with insurance agents after review of the loan officer exception report.
• Receives and screens telephone calls, answers member questions and complaints in a professional manner, maintains and projects Credit Union's professional reputation, records and relays messages.
• Implements actions to improve the group's operating methods and procedures; performs other job‑related duties as assigned.
• Cross‑sells Credit Union services to members; analyzes potential loan opportunities to promote additional loans and financial services.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

• Experience:
  
  One to twelve months of similar or related experience.
• Education:
  
  A high school education or GED.

• Interpersonal
  
  Skills:
  
  Work involves much personal contact with others inside and/or outside the organization for the purpose of first‑level conflict resolution, building relationships, and soliciting cooperation; requires confidentiality, discretion, diplomacy and tact in communication.
• Other
  
  Skills:
  
  Must have good communication, time management and organizational skills.;
  Good verbal public relations skills.;
  Ten key calculator, typewriter and keyboard skills.;
  Well organized.

• Finger Dexterity:
  Use primarily fingers for small movements such as typing and picking up small objects.
• Talking:
  Must frequently convey detailed or important instructions or ideas accurately, loudly or quickly.
• Average Hearing:
  Able to hear average or normal conversations and receive ordinary information.
• Repetitive Motion:
  Frequent and regular movements using wrists, hands and/or fingers.
• Average Visual Abilities:
  Average visual acuity necessary to prepare or inspect documents or products, or operate machinery.
• Physical Strength:
  Sedentary work; sitting most of the time; occasionally exerts up to 10 lbs of force.

• Reasoning Ability:
  Apply common sense understanding to carry out detailed but uninvolved instructions and deal with problems involving a few variables.
• Mathematics Ability:
  Perform basic math skills, use decimals to compute ratios and percentages, draw and interpret graphs.
• Language Ability:
  Use a passive vocabulary of 5‑6,000 words; read at a slow rate; define unfamiliar words in dictionaries.

No hazardous or significantly unpleasant conditions (typical office). Position is not eligible to work remotely.