Collections Specialist

• Contact cardholders via outbound and inbound telephone calls regarding credit card past due balances for 13 affiliate banks.
• Assist cardholders with payment options for past due balances.
• Research disputed items on past and present cardholder credit reports and work to resolve valid disputes.
• Review bankruptcy notices.
• Review system reports of returned check and ACH payments, communicate with the cardholder and follow up with a formal written notice.
• Work with third party collection agencies and attorneys on past due collections cases.
• Document all cardholder communication in the cardholder's file.
• Perform updates to collection and regulatory reporting agencies.
• Prepare charge off of past due accounts deemed uncollectable within regulatory guidelines.
• Perform reviews or "check backs" of work prepared by coworkers.
• Complete customer CRM for every case.
• Act as liaisons with personnel at the 13 affiliates and the various processors and Card Associations.
• Work closely with all departments within Bank Card to ensure customer accounts are accurate and complete.
• Assignment, review, and approval of work may come in written or verbal form from the following sources:
  Operations VP, Collections Manager, or Collections Assistant Manager.
• Attend and assist with training sessions to increase knowledge about the bank and the financial services industry.
• Take time to bring their concerns to internal meetings and able to communicate with their manager.
• Have contact with every area of the bank, and all our affiliates, to gain information to help investigate past due balances; seek help to answer questions concerning possible charge off accounts.
• Occasionally requires assistance from other bank departments or from holding company operations.
• Responsible for compliance with all banking regulations applicable to the job.
• Other duties as assigned.

This role works in a standard office environment and involves extended periods at a computer, regular communication in person and by phone, and occasional lifting of items up to 25 pounds. The Bank will provide reasonable accommodations to enable individuals with disabilities to perform the essential functions of this position.

• Regular and reliable attendance and punctuality are required for this position. Must be able to perform the essential functions of this position with or without reasonable accommodation