Administrative Assistant

RESPONSIBILITIES

The Administrative Assistant provides operational and administrative support to the Central Business Office (CBO) with a strong focus on revenue cycle coordination, compliance follow-up, interdepartmental communication, and special projects. This role supports billing, finance, and provider teams by completing time-sensitive tasks, maintaining accurate records, and assisting with ongoing initiatives that impact patient accounts, claims timeliness, and payment posting accuracy.

Job Specific

Competencies:

• Good Faith Estimate (GFE) Project (Up to 30 hours per week initially)
• Support the GFE implementation project during initial rollout and high-volume periods.
• Investigate incorrect self-pay loading and discrepancies impacting patient responsibility.
• Communicate findings and needed corrections with billing, registration, and leadership teams.
• Assist in process improvement efforts related to self-pay accuracy and compliance.
• Track birthdays and employment anniversaries for all CBO staff and send appropriate notifications (excluding designated leadership); approximately 30 minutes per day.
• Maintain and update the CBO organizational chart as changes occur.
• Ensure Sweet Spot spreadsheets are received, reviewed, and properly posted on schedule.
• Verify Care Credit payments are posted correctly; post payments when missing.
• Communicate monthly Care Credit fees to Accounting.
• Email providers or billing managers regarding claims with queries nearing timely filing limits.
• Assist with  access requests for eCW and HST systems.
• Monitor and forward coding updates and newsletters from insurance plans.
• Works closely with CBO leadership, billing managers, providers, and accounting.
• Position may fluctuate in workload depending on project demand (e.g., GFE rollout).
• Requires consistent follow-up and accountability to ensure deadlines are met.

JCMG

Core Competencies:

• Strives for continuous quality improvement.
• Participates in educational experiences designed to maintain and/or improve professional competence.
• Maintains high work ethic standards.
• Provides quality customer service to staff, patients, and visitors at all times.

MINIMUM QUALIFICATIONS

Education:

• High school diploma or GED
• Associate degree preferred

Experience:

• Minimum of 2 years' experience with revenue cycle
• Familiar with medical office practices
• Background in medical insurance billing preferred
• Experience working with the public via telephone conversation required

Certification/License:

• N/A

Knowledge/skills/Abilities:

• Strong organizational and time-management skills with attention to detail.
• Ability to manage routine tasks while supporting large, time-intensive projects.
• Effective written and verbal communication skills.
• Comfortable working with multiple systems and spreadsheets.
• Understanding of healthcare billing, revenue cycle processes, or willingness to learn.
• Ability to handle sensitive financial and patient-related information professionally.

WORK ENVIRONMENT
Works in heated and air-conditioned area consistent with a normal office environment.

BENEFITS

• Health insurance & employer paid short- and long-term disability
• Generous PTO policy, beginning at 148-hours annually
• 56 hours paid Holiday Leave
• Employer Retirement Plan (401K) with employer match
• Tuition reimbursement and other professional advancements, including a Medical Assistant training program

Pay Range: $16.27 - $19.93 per hour