Billing Manager

• Plans, directs, and supervises the daily operations of the Insurance Specialists and the Payment Posting Specialists functions within the Centralized Business Office (CBO) under his/her direct supervision.
• Interviews, hires, and trains personnel under his/her direct supervision; responsible for mentoring, coaching, and counseling all direct reports.
• Completes employee performance evaluations within 30 days of due date. Holds annual reviews with employees in a timely manner and submit completed paperwork to Human Resources with appropriate documentation.
• Review workflow processes on a continuous basis to determine if streamlining is needed and/or necessary.
• Actively participate in employee education, and answers questions from both physicians and employees. Ensure that all physicians and/or their staff are kept abreast of insurance related changes at the beginning of each year if applicable.
• Monitors quality of work, standards, and productivity of direct reports.
• Effectively communicate with clinics, providers, and direct reports to ensure accuracy of demographics and insurance billing information if applicable.
• Resolve payment issues by working with the Insurance Specialist if applicable.
• Participates on committees and attends meetings applicable to his/her position.
• Leads proactively and is a visionary who influences, mentors and holds staff accountable.
• Effectively communicates within the organization and with the public consistent with JCMG’s philosophy, vision and mission.
• Appropriately uses facility communication, information systems and equipment.

• Strives for continuous quality improvement.
• Participates in educational experiences designed to maintain and/or improve professional competence.
• Maintains high work ethic standards.
• Provides quality customer service to staff, patients and visitors at all times.

• High school diploma or GED
• Associate, BA or BS degree preferred

• Minimum of three to five years medical office practices/other related experience
• Supervisory experience required with 5 years experience in a medical billing office.

• N/A

• Competency in medical terminology as demonstrated by formal training and experience
• Knowledge of medical billing/collection practices
• Knowledge of office procedures, government regulations and billing requirements
• Must be able to maintain effective working relationships with staff, co-workers, providers, and patients
• Computer literate, knowledge of spreadsheets and other applications

Works in heated and air-conditioned area consistent with a normal office environment.

• Health insurance & employer paid short- and long-term disability
• Generous PTO policy, beginning at 148-hours annually
• Employer Retirement Plan (401K) with employer match
• Tuition reimbursement and other professional advancements, including a Medical Assistant training program