Technical Training Development Specialist

Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

Design and develop high-quality training content for data center systems, including mechanical (CRAHs, chillers), electrical (UPS, generators), and controls systems (BAS, BMS, protocols like BACnet and Modbus).

Create learning assets such as eLearning modules, instructor-led training guides, job aids, assessments, animations, and simulations tailored to data center operations and technician training.

Collaborate with SMEs and engineering teams to gather technical input and ensure accuracy, clarity, and relevance of content.

Support LMS deployment of training materials and ensure compatibility with e-learning standards.

Assist in developing certification and qualification programs in partnership with the Data Center Facility Engineering (DCFE), operations, and safety teams.

Implement feedback loops using post-training assessments, surveys, and LMS analytics to improve training materials and learning outcomes.

Maintain and update content libraries to ensure alignment with current operational standards, safety regulations, and industry trends (e.g., liquid cooling, AI-driven automation).

Collaborate on content for new data center launches, including commissioning and early access operations, ensuring readiness of training assets.

Participate in content review cycles, incorporating stakeholder feedback and ensuring adherence to Oracle’s instructional design standards and branding.