Service Desk Specialist I or II

At FCS Financial, we’re more than a workplace—we’re One Team! We believe in making a meaningful difference for our customers, our communities, and each other. Our team is committed to delivering reliable technology support and ensuring employees have the tools they need to succeed.

We are seeking a detail-oriented and customer-focused Service Desk Specialist I or II to join our Information Services Team. In this role, you will provide day-to-day technical support to internal users, manage service desk requests, and help ensure seamless access to technology systems across the organization.

This position is ideal for someone who enjoys troubleshooting issues, working directly with users, and supporting a variety of hardware, software, and system access needs in a fast-paced environment.

• Competitive Salary: $47,000 – $85,500 with outstanding incentive opportunities linked to Association performance.
• Growth Opportunities: Clear advancement opportunities from Service Desk Specialist to Senior Service Desk Specialist, with ongoing professional development and training.
• Comprehensive Benefits
  : A highly competitive benefits package designed to support your health, financial well‑being, and work‑life balance.
• Flexible Work Environment
  :
  Hybrid options available within FCS Financial’s Branch locations in Missouri
• Collaborative Culture: Work closely with Service Desk, Infrastructure, and Systems teams

• Provide technical support via phone, email, and chat for computers, printers, scanners, and software applications
• Monitor and manage service desk tickets, prioritizing incidents and requests based on business needs
• Troubleshoot and resolve issues, escalating more complex problems as needed
• Monitor system error logs and process system-related requests
• Technology Installation
• Configure, install, and test workstations, peripheral equipment, and software
• Install and support printers, scanners, and perform firmware updates
• Support mobile device management, including setup and troubleshooting of iPhones and iPads
• System Access & Configuration
• Manage user access, including creating, updating, and terminating system and building access
• Ensure systems, devices, and applications are properly configured and secure
• Documentation & Reporting
• Run and review security reports for accuracy
• Maintain documentation, knowledge articles, job aids, and checklists
• Maintain accurate inventory records for devices and equipment

• Education: Associate degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Experience: At least 2 years of experience supporting technology or in a similar service desk role

• Working knowledge of troubleshooting techniques for hardware and software issues
• Experience with Active Directory and Entra
• Familiarity with Microsoft 365 applications and tools
• Ability to install, configure, and support desktops, printers, and mobile devices
• Strong customer service, communication, and problem‑solving skills
• Ability to manage time and prioritize tasks effectively
• Commitment to maintaining confidentiality, security, and data integrity

This position is open until filled.

Candidates must reside in Missouri to be considered for this position.

The Service Desk Specialist I position is classified as Non‑Exempt under the Fair Labor Standards Act.

The Service Desk Specialist II position is classified as Exempt under the Fair Labor Standards Act.

Hybrid work environment and flexible work schedule will be considered based off the candidates’ qualifications and needs.

Information Systems

Team Leader, Technical Operations

Job Functions*

Percentage

Job Functions

40%

• Provides support to internal customers via phone, email, or chat regarding issues with company provided computers, printers, scanners, software applications and related items.
• Monitors the service desk ticket management system for incidents and requests and processes based on priority and technical needs
• Clarifies and resolves issues, escalating issues…