Endpoint Solutions Specialist

The Endpoint Specialist is responsible for providing comprehensive technical support and managing endpoint devices, ensuring seamless operation across the organization's digital infrastructure. This role includes configuring, deploying, and maintaining a variety of endpoint devices (PCs, Macs, and mobile devices), as well as implementing security measures and performing regular system updates.

This position also includes management of endpoint devices through enterprise tools such as Microsoft Intune, ensuring secure configuration, compliance enforcement, and centralized device lifecycle management across all supported platforms.

The Endpoint Specialist also collaborates with IT teams to develop and implement endpoint management strategies, troubleshoot issues, and provide exceptional user support to enhance productivity and efficiency.

This position offers growth opportunities with three levels (I, II, III), each increasing in complexity, leadership, and strategic responsibilities.

• Provide technical support to end users, resolving hardware, software, network, and endpoint-related issues.
• Assist with provisioning, enrollment, and lifecycle management of endpoint devices using Microsoft Intune.
• Support device configuration, application deployment, and security baseline enforcement across supported platforms.
• Troubleshoot issues related to endpoint configuration, application delivery, and device compliance.
• Ensure devices are maintained, updated, secured, and compliant with organizational policies.
• Manage inventory and track deployment and lifecycle of end-user devices.
• Install, configure, and maintain software applications while ensuring licensing compliance.
• Communicate effectively with users to resolve issues and promote best practices.
• Document issues, resolutions, and processes to support knowledge sharing and consistency.
• Participate in training and ongoing professional development.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2+ years of proven experience in Information Technology and Computer Science.

• Relevant certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified:
  Modern Desktop Administrator.
• Experience with Microsoft Intune, Endpoint Manager, or equivalent enterprise mobility management (EMM) solutions.
• Proven experience in providing technical support and end-user solutions.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Strong collaboration and ability to work with a team/cross function cooperation.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, and talk or hear. The employee frequently is required to stand; walk; and use hands and fingers to handle, or feel. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Can be noisier due to conversations, phone calls, office and environmental equipment.