Overview

Test Engineer L2

As a Test Engineer at Info crossing INC, you will play a pivotal role in ensuring the delivery of high-quality software products by meticulously preparing and executing comprehensive test cases. Your responsibility will be to validate the product, platform, or solution before deployment at client sites, guaranteeing that it meets stringent quality assurance standards and adheres to agreed-upon service level agreements. You will collaborate closely with cross-functional teams including development, product management, and quality assurance to define test strategies and ensure thorough coverage of business requirements.

Your contribution will directly impact customer satisfaction and the seamless operation of client systems. This role demands a proactive mindset with an emphasis on continuous improvement, creativity in automating test processes, and the ability to communicate effectively with diverse stakeholders. Excellence in execution and attention to detail will be key to your success.

Key Responsibilities

• Test Planning and Case Design
• Analyze business requirements and translate them into detailed, traceable, and peer-reviewed test cases and plans.
• Utilize structured methodologies such as Model-Based Testing to optimize test generation efficiency and coverage.
• Define clear testing criteria including scope, parameters, and boundaries, working closely with development and product teams.
• Participate actively in User Acceptance Testing (UAT) phases, ensuring that client-specific scenarios are validated thoroughly.

• Automation Framework Development and Execution
• Develop and maintain automation scripts using tools such as VB macros and GUI automation frameworks that integrate seamlessly with the test life cycle process.
• Continuously enhance automation coverage and efficiency to reduce manual testing effort and accelerate release cycles.
• Monitor test execution, identify defects, and coordinate timely defect reporting and retesting cycles to maintain high product quality.
• Produce comprehensive test reports and dashboards delivering meaningful insights to stakeholders at every testing cycle.

• Customer Engagement and Status Reporting
• Proactive Customer Communication
• Ensure clear, professional, and timely communication with customers regarding testing status, defect tracking, and issue resolution through emails, calls, and other communication channels.
• Maintain up-to-date status reports, weekly status reports (WSRs), test execution results, and dashboards within the test management system ensuring transparency and accuracy.
• Log and update accurate effort and progress data in project management tools such as eCube and TMS.
• Respond promptly to customer requests or escalations, striving for zero complaints and fostering trust.

Performance Metrics

• No Performance Parameter Measurement Criteria
• 1 Understanding and Designing Effective Test Cases
• Achieve error-free, comprehensive testing plans; minimal process deviations; 100% compliance with SLA metrics; and successful automation coverage using VB scripts and macros.
• 2 Execution and Reporting of Test Cases
• Maintain high testing quality and efficiency; ensure on-time delivery of test cycles; resolve queries within defined turnaround times; and achieve exemplary customer satisfaction (CSAT) scores.

This role, titled Test Engineer L2 / System Tester - Contractor within the Business Process Services division (BPS-IHS), offers a dynamic work environment where your expertise supports critical business operations. You will benefit from a collaborative culture that encourages continuous learning, innovation, and career development. The expected compensation ranges from $50/hr to $55/hr, commensurate with experience and location. Alongside competitive pay, the position includes access to a comprehensive benefits package encompassing medical, dental, disability insurance, and paid time off policies, promoting a healthy work-life balance.