Technology Services Project & Administrative Manager

PURPOSE

The Technology Services Project & Administrative Manager is a key member of the Information Technology Services (ITS) team, supporting the Chief Information Officer (CIO) in both strategic and operational initiatives. This role blends project management expertise with administrative leadership to ensure efficient daily operations, effective project execution, and optimal resource coordination within the ITS department. The position oversees project planning and execution, manages departmental workflows, tracks budgets, and handles requisition processes while serving as a central point for coordinating requests, resources, and communications.

• Plan, coordinate, and monitor IT projects from initiation to completion.
• Develop project timelines, milestones, and deliverables, track progress and report status to stakeholders.
• Facilitate project meetings, prepare agendas, and maintain project documentation.
• Ensure projects align with institutional goals and comply with IT governance standards.

• Manage departmental administrative functions, including scheduling, HR coordination, and procurement tracking.
• Support budget tracking and financial reporting for ITS projects and operations.
• Manage requisition processes for technology purchases and service contracts, ensuring compliance with university policies.
• Maintain accurate records of departmental activities, policies, and procedures.
• Prepare reports and presentations for CIO and leadership meetings.

• Coordinate daily ITS operations to ensure smooth service delivery.
• Monitor workload distribution and assist in resource allocation across IT teams.
• Identify process improvements to enhance efficiency and customer satisfaction.
• Act as liaison between ITS and other university departments for operational matters.

• Serve as a trusted assistant to the CIO for strategic initiatives and special projects.
• Draft communications, reports, and documentation for executive review.
• Support the CIO in managing departmental priorities and deadlines.

• Lead or participate in special projects as assigned by the CIO.
• Represent ITS in cross-departmental committees or task forces.
• Stay current with industry trends and recommend best practices for IT service management.
• Foster a culture of continuous improvement and customer service within the ITS team.

• Bachelor's degree in information technology, Business Administration, or a related field.
• 3–5 years of experience in IT project management or operations management.
• Experience with budget management and procurement processes.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in project management tools and Microsoft 365 suite.
• Knowledge of IT service management principles and best practices.
• Demonstrated management experience, with the ability to oversee and coordinate IT units or teams.

• Master's degree in a relevant field.
• Experience working in higher education or similar institutional environments.

• Leadership and team coordination.
• Strategic thinking and problem-solving.
• Financial acumen and procurement knowledge.
• Ability to manage confidential information with discretion.

• PMP (Project Management Professional) or CAPM (Certified associate in project management).
• ITIL Foundation Certification.

• Light sedentary office work.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 25 lbs.

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Lincoln University. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.