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Tier I Protective DNS Support Specialist
Job in
Jefferson City, Cole County, Missouri, 65109, USA
Listed on 2026-07-29
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-29
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
ASM Research is seeking a Tier I Service Desk Agent to provide first-line support for the Protective DNS service. You will handle inquiries via phone, email, and Service Now, troubleshoot common DNS-related issues, and escalate complex problems as needed.
Ideal candidates have a High School Diploma and 1–3 years in technical support, with strong communication and documentation skills. The role emphasizes a customer-focused approach and continuous process improvement within an SLA-driven
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